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Quality of Service is used in relation to network routers and switches.  It refers to the ability of the device to prioritise different sorts of traffic (eg computer data, voice, or TV) to provide the best throughput quality for the services that need it most. Voice services are treated as highest priority. 

If you are planning to use VOIP (Voice over IP) services to provide your telephones, then it is essential that all network components, typically routers and switches, include a QoS feature.  This will help to minimise problems of poor call quality.

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