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Customer Projects - Typical Tasks

Customer Projects - some typical tasks A selection of typical tasks undertaken for customers Management and IT Consultancy Deal with ineffective support provider on behalf of customer Re...


A Network Switch, often known simply as a Switch, is a physical network device for connecting together the various components of an Ethernet computer network.  Such components might include PCs...


A Wireless Access Point (WAP) is a physical device used in an ethernet computer network to provide wireless connections to the network.  A WAP is connected physically to a network switch or rou...


A Network Attached Storage (NAS) device provides disk storage capacity to users of a local area network.  Such devices are independent of any PCs or servers on the network, and are particularly...

Trouble-shooting lost Internet Access

Trouble-shooting lost Internet Access - a step-by-step guide Almost every business now depends on internet access to some degree or other. It can be both time-consuming and frustrating to resolve ...

3G Dongle

A 3G Dongle is a device for connecting a computer to a Third Generation Mobile Network (3G Network).  3G mobile networks offer much faster data transfer speeds than earlier versions, and are a ...


A Virtual Private Network is used to provide a secure network link between two locations using the internet as a means to carry the traffic.  A so-called tunnel is created through the internet ...


Quality of Service is used in relation to network routers and switches.  It refers to the ability of the device to prioritise different sorts of traffic (eg computer data, voice, or TV) to prov...

Computer Crashes, Freezes, Stuck

Computer Crashes, Freezes, Stuck, Locked-Up It’s a real irritation if your computer stops working when you are in the middle of doing something. It is even worse if you also lose what you we...


A Firewall is a means of controlling network access to a system.  This is usually in the context of preventing intrusion from the internet to a private system.  Firewalls may be in the for...


A router serves the purpose of directing network traffic to specified destinations.  It is used to link networks together, for example a local system to the internet, or a head office to branch...


In the words of our customers: Jim {Symington], of CBC, came recommended to us ........ After an initial (free-of-charge) consultation, it became apparent that our server had been poorly set up, wi...

Choosing a router for VOIP

If you are intending to use a VOIP (Voice Over IP) telephone service, you need to take care to choose the right broadband router. VOIP services can be run over normal broadband*.  Depending o...

Cloud Computing Failures

The last few weeks have seen major failures from Cloud computing service providers. A range of websites hosted for third parties by Amazon were off the air for over a day.  Apparently, an ...

IT Support - Is it delivering?

IT Support - Is it delivering? In any walk of life, unless you are a professional in the field concerned, it can be very difficult to know whether a professional service you are using is being car...