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Customer Projects - some typical tasks

A selection of typical tasks undertaken for customers

Management and IT Consultancy

  • Deal with ineffective support provider on behalf of customer
  • Review existing systems and report on status and issues
  • Specify software and hardware for new system, source appropriate products
  • Advise on and specify system upgrades
  • Deal with hardware/software suppliers to resolve issues on behalf of customers, raise and pursue support cases
  • Deal with network suppliers regarding broadband, phone and internet services on behalf of customers
  • Hold supplier beauty contest for new support provider
  • Advice on downsizing/outsourcing IT support
  • Prepare Disaster Recovery Plans
  • System migration Project Management
  • Distribution and Manufacturing consultancy for ERP software.

Windows Servers, physical and virtualised

  • Server monitoring and maintenance
  • Resolve poor performance issues
  • Configure Microsoft Azure cloud server and Virtual Network.  Connect to on-site systems by VPN
  • Configure DNS correctly
  • Advise on, install and configure new Windows server. Active Directory domain migration
  • Migration from SBS2003 to new server on SBS2008
  • Migration from SBS2003 to new server on SBS2011
  • Migration from broken SBS2008
  • Install and configure Server 2012R2, and migrate
  • Bare metal system recovery for SBS 2008 following major server failure
  • Overcome Publiuc Folder migration issues in SBS migration
  • Establish Active Directory Domain Trusts
  • Reconfigure former Windows 2003 R2 domain controller as controller in a new AD domain
  • Reinstall SBS server after hardware failure
  • Establish, verify and troubleshoot server backup routines
  • Resolve system disk full issues
  • Advise on and install backup hardware and software, and configure (SBS 2003)
  • Resolve issues with corrupt user profiles (SBS 2003)
  • Resolve FRS errors in Windows Server 2003
  • Trouble-shooting RWW (Remote Web Workspace) on SBS 2003/8
  • Configure WSUS (Windows Server Update Services) (Windows Server 2003 and Windows Server 2008)
  • Resolve SMTP/email conflicts on web server
  • Active Directory maintenance (various Windows Servers), server administration
  • Install Windows server firmware and software updates
  • Server anti-virus installation.
  • Install and configure Sharepoint Foundation 2010
  • Install and configure Terminal Services (Remote Desktop Services)
  • Backup Exec, various versions
  • Backup Exec 2012 SDR for complete system restore
  • Arcserve Backup 16.5 installation and configuration
  • Resolve issues with WSUS
  • VMWare Esxi servers, resolve performance issues
  • Virtualise PCs with old applications running on obsolete hardware
  • Sophos, Symantec, Kasperksy and AVG anti-virus software - installation, configuration, maintenance

Exchange Server

  • Trouble-shoot Exchange Server – emails not always being sent
  • Connect iPhones, iPads, Android devices to Exchange Server
  • Trouble-shoot iPhone connection to Exchange server - multiple copies of emails being sent
  • Recover corrupted Exchange database
  • Install and configure automated email signature software for Exchange.
  • Install and configure Exchange Server 2010, Exchange Server 2013
  • Reconfigure Exchange and domain settings to enable direct email receipt rather than through POP3 Connector (SBS)
  • Configure Exchange connectors to enable other applications to send emails through Exchange
  • Change external domain name for Exchange Server

SQL Server

  • Resolve poor database performance issues
  • Set up log-shipping to replicate database on public-facing web-server

Network, PC, laptop and mobile

  • Configure internet router and associated network settings – customer was suffering regular loss of internet connection
  • Set up remote access to network (VPN)
  • Set up site to site VPN using SonicWall, Draytek and Netscreen firewalls
  • Set up new office network
  • Install new/replacement PCs and tablets, migrate data
  • Set up mobile phones
  • Upgrade PCs and laptops, including SSD upgrades
  • Virtualise PCs - put special application PCs on new hardware
  • Install and configure Network Attached Storage (NAS) device
  • Install network for VOIP phones
  • Office relocation - reconfigure network and internet access
  • Troubleshoot slow start-up of Windows 7 PC in domain network
  • Resolve long-standing issues with wireless network service for guests in a hotel.
  • Organise change of ISP (Internet Service Provider) including changes to email and web hosting
  • Organise external mail filtering services for Exchange Server
  • Resolve slow broadband issues
  • Move domain name hosting to another registrar.
  • Reconfigure and replace broadband routers
  • Troubleshoot intermittent local area network connectivity
  • Recover Outlook contacts and emails after accidental loss
  • Set up home-office network
  • Windows 7 PC upgrade and migration
  • Windows 8 PC issue resolution
  • Windows 10 PC upgrade, issue resolution
  • SSD migration, laptop and desktop
  • Install Microsoft Office
  • Install and configure Microsoft CRM
  • Remove spyware, remove virus, remove malware
  • Restore lost data
  • PC recovery/rebuild
  • Fix slow-running PC
  • Resolve failing Windows Updates
  • Fix computer crashes, computer freeze, computer hang
  • Install network printers, fix printing problems

Contact Details

T:  0845 521 1555
M: 07813 0800 53

E:  info@chilternbusinesscomputing.co.uk
A: 
20 Marlow Hill, High Wycombe HP11 1QL

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